Return and Exchange Policy at Seyra Scarf

If you want to cancel your order before delivering to shipping company,  you can cancel your order and inform us, We can also cancel your order and refund your money at the same time.


İf you want to  return the product you have purchased, you can return it within 14 days after you have received it. Shipping costs are for buyer account at return products in overseas orders


The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again to other customer


You should inform us before returning the product, by mail, whatsapp or membership account. You should also write a petition including your name, surname, order code, your reason for returning the product, address information and your signature. After that, you should send the product and the petition back to this address: Seyra Esarp Konyapark AVM Şeyh Şamil Mah. Dr. Halil Ürün Cad No: 27 / 1B07 Selçuklu / KONYA / TURKEY(you are responsible for the shipping cost). It is obligatory to write 'Return Product' on your package and also explain this information to the shipping company,  otherwise, we cannot be held responsible for any tax or extra charges at Custom Clearance.


If you are in England (United Kingdom) you can send the return product to our return address in United Kingdom as follow:


Return Address For UK:  

Unit 1 Tiverton Foundry

Tiverton Roa, N15 6RP


London United Kingdom


After sending the product back, you have to keep the code that you are given by the shipping company . You need to send the tracking number to us so that we can track the package and receive it.

As soon as we get the product, return/exchange process is begun and within 5 business days.


Custom Duties

Custom clearance or any import duties are paid by customers. Seyra Scarf is not responsible for any import duties and or  custom clearance expenses that may occur.


Product exchange process is only valid in Turkey.