Return and Exchange Policy at Seyra Scarf


If you want to cancel your order before delivering to shipping company,  you can cancel your order and inform us, We can also cancel your order and refund your money at the same time.

 

İf you want to  return the product you have purchased, you can return it within 14 days after you have received it 

 

The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again to other customer

 

You should inform us before returning the product, by mail, whatsapp or membership account. You should also write a petition including your name, surname, order code, your reason for returning the product, address information and your signature. After that, you should send the product and the petition back to this address:  Seyra Esarp, Tahsin Unal Mah. 20.Sok. No:26/15 Merkez / KARAMAN/TURKEY (you are responsible for the shipping cost). It is obligatory to write 'Return Product' on your package and also explain this information to the shipping company,  otherwise, we cannot be held responsible for any tax or extra charges at Custom Clearance.

 

After sending the product back, you have to keep the code that you are given by the shipping company . You need to send the tracking number to us so that we can track the package and receive it.

As soon as we get the product, return/exchange process is begun and within 5 business days.

 

Product exchange process is only valid in Turkey.